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Wilsonville, OR 1/27/2021 – Wilsonville Subaru has been awarded a 2021 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world's leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2020 calendar year.

“We’d like to congratulate Wilsonville Subaru and all of our Consumer Satisfaction Award winners,” said DealerRater General Manager, Jamie Oldershaw. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Wilsonville Subaru stands out amongst its peers in Oregon.”

 

Wilsonville Subaru has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Wilsonville Subaru will find a “2021 Consumer Satisfaction Award winner” badge on their profile to instantly recognize it as a high-quality dealership.

"We appreciate all of our customers who took the time to share their experience with us here at Wilsonville Subaru. Earning the 2020 Dealer Rater Dealer of the Year is more than just an award for us. It represents the culture that all of us here at Wilsonville Subaru are so proud to be a part of. What this means is that our guests in sales, parts and services are having the NO BULL Experience we promise. As we enter 2021 we promise to continue to change our little piece of the world by delivering on this commitment. We are honored to have the opportunity to serve our guests and this community. And That’s NO BULL!"  -- Ron Owens, Executive Manager

DealerRater features nearly five million dealer reviews and has a reachable audience of more than 34 million car shoppers each month. “Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award,” says Oldershaw. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”